Whether you are a job seeker looking for help, an employer with hiring needs, a journalist requesting information, or a partner seeking collaboration — we’re here to help. Use any of the methods below to reach the right team quickly.
General Support & Help
If you need assistance with account setup, logging in, applying for jobs, or general help using the platform, contact our support team.
Customer Support (Job Seekers)
Email: support@jobberman.online
If you are a job seeker and need help with your profile, CV upload, application status, or setting up job alerts, email us with your account email address and a description of the issue. Include screenshots if possible for faster troubleshooting.
Employer Support & Sales
Email: employers@jobberman.online
Employers and recruiters can contact our employer success team for information on posting jobs, accessing resumes, subscription packages, campus hiring, and bulk recruitment. We also provide tailored solutions for startups, NGOs, and enterprise clients.
Partnerships & Training Providers
Email: partnerships@jobberman.online
If you represent a university, training provider, bootcamp, or NGO and would like to partner with Jobberman.online for talent pipelines, student placements, or joint programs, reach out to our partnerships team. Include a brief description of your organization and the goals of the proposed partnership.
Press & Media Inquiries
Email: press@jobberman.online
Journalists and media professionals should contact our press team for statements, interviews, data requests, or to request access to research and insights about the Nigerian job market. We prioritize data-led requests and may ask for details about the scope and deadline of your request.
Technical Issues & Security
Email: security@jobberman.online
If you believe you have found a vulnerability, received suspicious messages, or encountered a potential security issue, please notify our security team immediately. Do not publicly disclose details — share evidence and steps to reproduce privately. We will acknowledge receipt and investigate promptly.
Legal & Compliance
Email: legal@jobberman.online
For legal notices, DMCA takedown requests, or compliance-related matters, please direct correspondence to our legal team with your contact information and any supporting documents.
Support Hours & Response Times
Our support teams operate Monday through Friday during business hours. Standard response times are listed below — complex requests may take longer depending on the nature of the inquiry and the information required.
- Support email (support@jobberman.online): Response within 24–72 hours on business days.
- Employer & sales inquiries (employers@…): Response within 24–48 hours on business days.
- Press & partnerships: Response typically within 48–72 hours.
- Security issues: Acknowledgment within 24 hours and prioritized investigation.
If you have not received a response within the expected timeframe, please check your spam folder and ensure you used the correct email address. For urgent matters, indicate “URGENT” in the subject line so your request is prioritized appropriately.
How to Report a Problem or Complaint
We take complaints and feedback seriously. To help us resolve issues quickly, please include the following when filing a complaint:
- Your full name and the email address associated with your Jobberman.online account.
- A clear description of the issue, including dates, job IDs or profile links where relevant.
- Screenshots, error messages, or copies of suspicious communications where applicable.
- Any steps you have already taken to try and resolve the issue.
Send complaints to support@jobberman.online. We will investigate and respond with next steps or resolution within the timelines listed in the Support Hours section.
When to Contact Which Team — Quick Guide
To speed up support, use the right contact channel for your request. Here’s a quick decision guide:
- Account problems (login, password reset): support@jobberman.online
- Report fake job or recruiter: support@jobberman.online with evidence
- Post a job or employer packages: employers@jobberman.online
- Partnership proposals: partnerships@jobberman.online
- Interview scheduling or assessments: employers@jobberman.online or the hiring company contact
- Media requests for data: press@jobberman.online
Frequently Asked Questions (Contact-related)
How do I follow up on a job application?
First, check the job posting for the employer’s preferred contact method — many employers provide application status portals or specific email addresses. If the employer used our platform to communicate, you can follow up through messages in your Jobberman.online dashboard. If a prolonged period has passed, contact support with the application ID and we can advise on next steps.
How do I request data or statistics for research?
Academic or data requests should be sent to press@jobberman.online. Include the intended use, scope, deadlines, and whether you require aggregated or anonymized data. We evaluate requests based on privacy, feasibility, and resource availability.
Can I speak to someone about bulk hiring or campus recruitment?
Yes. Our employer success team supports campus and bulk recruitment programs. Email employers@jobberman.online with details such as the number of roles, locations, and desired timelines, and a member of our team will follow up with a proposal.
How do I request deletion of my account?
You can request account deletion via your account settings. If you encounter issues, email privacy@jobberman.online with the subject line “Account Deletion Request” and we will verify your identity before processing.
Accessibility and Support for All Users
We aim to make Jobberman.online accessible to everyone. If you require accessibility accommodations or have difficulty using our website, please contact support with a description of your needs and we will make reasonable efforts to assist you.
Privacy & Data Protection when Contacting Us
When you contact us, we collect the information you provide in order to respond. We treat this data in accordance with our Privacy Policy. Don’t include unnecessary sensitive information in initial messages. For account-specific or sensitive requests we may ask additional verification questions to protect your privacy and security.
Final Notes
Thank you for using Jobberman.online. We strive to provide prompt and effective support to every user. Your feedback helps us improve — if you have suggestions about how we can make our platform better, please share them via the contact form or at feedback@jobberman.online. We look forward to helping you find great work or the right talent.